Returns & Exchanges

Not quite right? Here's exactly how returns work at Duntii.Afrika.

30-Day Window

Request a return within 30 days of delivery.

You Post It Back

Return postage is paid by you. We recommend a tracked service so your parcel is traceable.

Quick Refunds

Once we receive and inspect your return, refunds are processed within 5–7 business days.

Ready to start?

Signed-in customers can choose eligible items from order history. Guest buyers can use the secure View Order link in their confirmation email.

View your orders

How to Return

1
Start your return
Log into your account, go to Order History, and select the item(s) you wish to return along with a reason. You can only request a return for orders that have shipped.
2
Wait for approval
Our team reviews every return request. Once approved, we'll email you a return reference number and the address to post your item back to. Please don't ship anything until you receive this email.
3
Pack & post your items
Place items in their original packaging with all tags attached, write your return reference on the parcel, and post it to the address in your approval email. Keep your proof of postage.
4
Receive your refund
Once we receive and inspect your return, your refund will be processed to your original payment method within 5–7 business days.

Return Conditions

We Accept

• Unworn items with original tags
• Items in original packaging
• Returns requested within 30 days
• Items with proof of purchase

We Cannot Accept

• Worn, washed, or altered items
• Items without tags
• Swimwear (hygiene reasons)
• Pierced jewellery
• Sale items marked as final sale

Where do I send my return?

For security, we share the return address only after your request is approved — it's included in your approval email along with your return reference number. This helps us match your parcel to your return when it arrives. Please don't post anything back before your return is approved.

Exchanges

We don't offer direct exchanges. If you need a different size or colour, please return your item for a refund and place a new order for the item you want. This ensures you get your new item as quickly as possible.